CSS offers educational and motivational sessions for both management and staff members that teach how to develop and live a customer-focused culture.  All seminars and training sessions are customized to specifically meet the needs of your organization.  Listed below are a few topics that we have covered in the past:

Know What Drives Customer Satisfaction
Learn how to use the three drivers of customer satisfaction - Attitude, Process, and Product - as a competitive advantage.

Score Customer Satisfaction
Learn and apply satisfaction scoring techniques to continuously improve your service.

Motivate Staff to Serve
Find out how to modify your interview process, training programs, and reward/recognition programs to better prepare staff to serve your customers.

The Employee Vitamin
Your employees will learn how to confirm understanding of customer needs and what to do after a customer interaction.  They will feel confident in responding to customer questions.

Build a Mission-Driven Team
Learn how to start with the mission, impart the importance of the vision to the individual employee, and develop the structures and incentives required to make sure it works.

Keep Every Customer
Learn about customer retention from three levels:  managing interactions and transactions, cultivating relationships, and using data to drive sound decisions.

Process Analysis 101
Learn tools that help you analyze your communication processes, your business processes, your operations, and your facility layout and signage.

Tie Customer Satisfaction to the Bottom Line
Draw relationships between summary satisfaction and sales numbers, calculate the cost of poor service processes, and project additional satisfaction-driven revenue potential.

Components of a Complete Service Philosophy
Learn how to address the Seven Components of a Complete Service System to make every fiber of your organization customer-focused.