Click to View Assessment ProductsClick to View Research ServicesClick to View Training OfferingsClick to See a Sample Client Listsem_button5.jpg (947 bytes)

Founded in 1998, CSS is a Charlotte, NC-based strategic consulting, research, and training firm.
Everything we do is focused on...

Improving Your Bottom Line by Improving Your Customer Service


  Key Services
  > Mystery Shopping
  > Service Excellence Training
  > Satisfaction Surveying
  > Client Exit Interviewing
  > Fast-Track Culture Assessments

  Key Industries
  > Government
  > Education
  > Sports
  > Healthcare
  > Banking/Other Key Industries
  > Customer Service News by Industry

  Your Needs
 
> Retain Clients
  > Predict Which Customers May Leave
  > Nurture Client Relationships
  > Increase Revenue
  > Measure Customer Satisfaction
  > Change Corporate Culture
  > Improve Employee Morale
  > Improve Consistency of Service
  > Build Customer Service Foundation
  > Improve Service Productivity

  CSS In the Press
  > CSS in the Media
  > CSS Press Releases
  > CSS Article Archives
  > National Customer Service News
  > CSS Blog

The CSS Tip of the Week

Click to Read Free Customer Service Tips!

The Effective Manager's Handbook for Customer Service Success

Learn More about the Handbook...

 

About CSS | CSS Partners | Contact CSS | FREE Weekly Tips | CSS Books | Home Page | Top of Page

Customer Service Solutions, Inc. (c) 2008-10 * p. 704.553.7525 * tf. 877.553.7525 * f. 240.266.6519