Customer Service Solutions

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Other Key Training Programs
Here are 4 Other Key Training Products to Help You Retain Customers, Eliminate Service Issues, and Measure Satisfaction

Customer Relationship Development (CRD) Training
Get exposure to CSS’ CRD methodology in this relationship-building process workshop, where staff develop touch plans based on key data needs such as client Retention Drivers. The training also addresses how to effectively cross-sell and up-sell clients once strong relationships have been developed.
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Key Services
> Mystery Shopping
> Service Excellence Training
> Satisfaction Surveying
> Client Exit Interviewing
> Fast-Track Culture Assessments

Key Industries
> Government
> Education
> Sports
> Healthcare
> Banking/Other Key Industries
> Customer Service News by Industry

Your Needs
> Retain Clients
> Predict Which Customers May Leave
> Nurture Client Relationships
> Increase Revenue
> Measure Customer Satisfaction
> Change Corporate Culture
> Improve Employee Morale
> Improve Consistency of Service
> Build Customer Service Foundation
> Improve Service Productivity

CSS In the Press
> CSS in the Media
> CSS Press Releases
> CSS Article Archives
> National Customer Service News

Root Cause Elimination/Process Improvement Training
Train management and staff on how to go from problem identification to permanent elimination of problems within their own areas.
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Balanced Scorecard Training
CSS shares how the Balanced Scorecard Model translates an organization’s vision and strategy into a set of measures that can be cascaded down to the department or individual level. Participants learn how to build a Balanced Scorecard performance management system. Measure by Mystery Shopping your own service. See the experience through the eyes of your customers. We provide onsite, telephone, web, and email mystery shops.
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Other Key Training Modules
Review several other key modules that CSS clients request.
Click the link above to learn more.