Service Leadership Training describes how to lead a service-oriented organization.

Based on the CSS Service Culture Model^TM, you will learn a comprehensive approach to changing a culture, and you'll know specifically what behaviors you can exhibit to foster the culture you want...and to get others to follow.

Through CSS’ highly customized Service Leadership Training Program, participants receive:

• An understanding of the specific business opportunity resulting from improved customer service, responsiveness, and alignment of actions toward a common vision.
• Guidance on the role of the leader in making or breaking the customer focus as illustrated through CSS’ 35 Service Leadership behaviors.
• Data that shows the impact of customer satisfaction on the business and information on why learning solid service techniques is important to the individual.
• Specific strategies to undertake to get staff more customer-oriented and to get the organization moving in the same direction.

• A better understanding of how to create/sustain a culture change, moving everyone toward the same vision.

• More consistently high levels of service across the organization.

• Improved reputation for providing excellent service in a customer-friendly manner.

• Reduced customer complaints and conflicts.