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CSS custom-develops training to provide clients with the means of developing metrics for a Balanced Scorecard (BSC) management system.
CSS conduct seminars for the leadership team and/or key personnel. CSS shares how the Balanced Scorecard Model translates an organization’s vision and strategy into a set of measures that can be cascaded down to the department or individual level.
Participants learn how to build a Balanced Scorecard performance management system by creating a strategy map, designing a score card, getting executive buy-in, and identifying measures, targets and initiatives that link to the organization’s BSC structure.
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As requested by the client, CSS will then work closely with you to ensure that the knowledge transfer continues by providing consulting and facilitation support. Our consultants help to ensure success by orchestrating the detailed design phase of this project which will include:
- Metrics Identification
- Data Collection Design
- Analysis and Balanced Scorecard Design
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Is it quality, cost, revenue, customer satisfaction, or something else.
Whatever is important to you, you have to measure it.
Measuring
shows performance v. goals, it leads to departmental and employee
evaluations, and it leads to rewards and recognition.
In short,
done correctly, measurement can change behaviors.
Learn how to create an aligned set of metrics using CSS Balanced Scorecard training and consulting.
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Service Excellence Training
Mystery Shopping
Client Exit Interviews
Retention & Growth Assessment
Culture Assessment
Perceptions Surveys
ask@cssamerica.com
704.553.7525
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