Client Relationship
Development (CRD) Consulting
Are you systematically and efficiently developing relationships with clients, addressing
their retention drivers, and proactively acting on growth opportunities with existing
clients? Are you structured to be successful? How's it working for you?
We can help make it work better.
Click the
link above to learn more.Client Exit
Interviewing Research
Determine why
customers really left and what could have been done to keep them. Create profiles of
lost customers to predict potential for the loss of current customers. Even generate
some sales leads from past customers, too!
Click the
link above to learn more.
Customer Satisfaction
Surveying
Conduct
telephone, web, or hardcopy surveys to gauge customer satisfaction, likelihood of
retention, client preferences, and populate your contact management system with
respondent-specific information.
Click the
link above to learn more.
Fast-Track Culture
Assessments
Gain a quick but comprehensive evaluation of what your organization needs to do to get
everyone on the same page, going in the same direction. It's quick, cost-effective,
and complete.
Click the
link above to learn more.
Consultative Mystery
Shopping
Measure by
Mystery Shopping your own service. See the experience through the eyes of your
customers. We provide onsite, telephone, web, and email mystery shops.
Click the
link above to learn more.
Service Excellence
Training
Get all staff the most effective skills, philosophies, and techniques to be successful in
this customized training program.
Click the
link above to learn more.
Fan Relationship
Development (FRD) Training
Get exposure
to CSS’ CRD (Customer Relationship Development) methodology customized for the Sports
industry in this relationship-building process workshop, where staff develop touch plans
based on key data needs such as STH Retention Drivers.
The training also addresses how to effectively cross-sell and up-sell STHs once
strong relationships have been developed.
Click the
link above to learn more. |
