Client Exit
Interviewing Research
Determine why
customers really left and what could have been done to keep them. Create profiles of
lost customers to predict potential for the loss of current customers. Even generate
some sales leads from past customers, too!
Click the
link above to learn more.At-Risk Client
Profiling
Determine which
of your current customers are most at-risk of going to a competitor or just leaving you
for good. We used data-driven analytical methods to determine risk based on
historic company trends. Then you can be proactive in trying to save that customer.
Click the
link above to learn more.
Customer Satisfaction
Surveying
Conduct
telephone, web, or hardcopy surveys to gauge customer satisfaction, likelihood of
retention, client preferences, and populate your contact management system with
respondent-specific information.
Click the
link above to learn more.
Fast-Track Culture
Assessments
Gain a quick but comprehensive evaluation of what your organization needs to do to get
everyone on the same page, going in the same direction. It's quick, cost-effective,
and complete.
Click the
link above to learn more.
Client Relationship
Development (CRD) Training
Get exposure
to CSS’ CRD methodology in this relationship-building process workshop, where staff
develop touch plans based on key data needs such as client Retention Drivers. The training also addresses how to effectively
cross-sell and up-sell clients once strong relationships have been developed.
Click the
link above to learn more.
Client Focus Groups
CSS conducts
customer Focus Groups as an in-depth method of garnering information from customers.
CSS facilitates these groups to uncover the root causes of issues, reasons for customer
loss, opportunities to better retain clients, or assessments of potential new product or
service offerings.
Click the
link above to learn more. |
