Client Exit Interviewing Research
Determine why customers really left and what could have been done to
keep them. Create profiles of lost customers to predict potential for
the loss of current customers. Even generate some sales leads from past
customers, too!
Click the link above to learn more.
At-Risk Client Profiling
Determine which of your current customers are most at-risk of going to a
competitor or just leaving you for good. We used
data-driven analytical methods to determine risk based on historic
company trends. Then you can be proactive in trying to save that
customer.
Click the link above to learn more.
Customer Satisfaction Surveying
Conduct telephone, web, or hardcopy surveys to gauge customer
satisfaction, likelihood of retention, client preferences, and populate
your contact management system with respondent-specific information.
Click the link above to learn more.
Fast-Track Culture Assessments
Gain a quick but
comprehensive evaluation of what your organization needs to do to get
everyone on the same page, going in the same direction. It's
quick, cost-effective, and complete.
Click the link above to learn more.
Client Relationship Development (CRD) Training
Get
exposure to CSS’ CRD
methodology in this relationship-building process workshop, where staff
develop touch plans based on key data needs such as client Retention
Drivers. The training also
addresses how to effectively cross-sell and up-sell clients once strong
relationships have been developed.
Click the link above to learn more.
Client Focus Groups
CSS conducts customer Focus Groups as an in-depth method of garnering
information from customers. CSS facilitates these groups to
uncover the root causes of issues, reasons for customer loss,
opportunities to better retain clients, or assessments of potential new
product or service offerings.
Click the link above to learn more.
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