Customer Service Solutions

sem_button5.jpg (947 bytes)

Improve Service Productivity
These Services Help You to Improve Productivity

Customer-Focused Process Redesign Training
Train management and staff on how to go from problem identification to permanent elimination of problems within their own areas.
Click the link above to learn more.

Contact Center Assessments and Consulting
Optimize Your Call Center to Improve First Call Resolution, Client Satisfaction, and Operational Efficiency.
Click the link above to learn more.

Client Relationship Development (CRD) Consulting
Are you systematically and efficiently developing relationships with clients, addressing their retention drivers, and proactively acting on growth opportunities with existing clients? Are you structured to be successful? How's it working for you? We can help make it work better.
Click the link above to learn more.

At-Risk Client Profiling
Determine which of your current customers are most at-risk of going to a competitor or just leaving you for good. We used data-driven analytical methods to determine risk based on historic company trends. Then you can be proactive in trying to save that customer.
Click the link above to learn more.

Key Services
> Mystery Shopping
> Service Excellence Training
> Satisfaction Surveying
> Client Exit Interviewing
> Fast-Track Culture Assessments

Key Industries
> Government
> Education
> Sports
> Healthcare
> Banking/Other Key Industries
> Customer Service News by Industry

Your Needs
> Retain Clients
> Predict Which Customers May Leave
> Nurture Client Relationships
> Increase Revenue
> Measure Customer Satisfaction
> Change Corporate Culture
> Improve Employee Morale
> Improve Consistency of Service
> Build Customer Service Foundation
> Improve Service Productivity

CSS In the Press
> CSS in the Media
> CSS Press Releases
> CSS Article Archives
> National Customer Service News
> CSS Blog