CSSHealthcare
Making patient care about caring for the patient...as a person.

CSS has worked with many healthcare organizations, from acute-care health systems to physician practices, from home health agencies to individual hospitals.

And no matter what we do, whether it's changing a culture, training staff on how to defuse the anxious patient, reduce wait times in the Emergency Room, what we do for our clients is to improve their patient's satisfaction with the experience.

• Service Excellence Training - Front-line Staff
• Fast-Track Culture Assessment
• Patient Satisfaction Improvement Planning
• Patient Focus Group Facilitation
• Employee Focus Group Facilitation
• Emergency Room - Operations Assessment
• Internal Customer Satisfaction Surveying
• Patient Satisfaction Surveying
• Customer Service Training Curriculum Design
• Process Redesign/Reengineering Training
• Process Reengineering Consulting