Customer Service Solutions

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Key Services for Government
Here are Some of the Top Services Utilized by Our Government Clients

Consultative Mystery Shopping
Measure by Mystery Shopping your own service. See the experience through the eyes of your customers. We provide onsite, telephone, web, and email mystery shops.
Click the link above to learn more.

Key Services
> Mystery Shopping
> Service Excellence Training
> Satisfaction Surveying
> Client Exit Interviewing
> Fast-Track Culture Assessments

Key Industries
> Government
> Education
> Sports
> Healthcare
> Banking/Other Key Industries

Your Needs
> Retain Clients
> Predict Which Customers May Leave
> Nurture Client Relationships
> Increase Revenue
> Measure Customer Satisfaction
> Change Corporate Culture
> Improve Employee Morale
> Improve Consistency of Service
> Build Customer Service Foundation
> Improve Service Productivity

CSS In the Press
> CSS in the Media
> CSS Article Archives

Customer Satisfaction Surveys
Conduct telephone, web, or hardcopy surveys to gauge customer satisfaction, likelihood of retention, client preferences, and populate your contact management system with respondent-specific information.
Click the link above to learn more.

Business Retention & Expansion (BRE) News Research
Imagine every two weeks receiving reports containing news on leadership changes, earnings, facility changes, mergers/acquisitions and other vital information on your key local businesses – those that you can’t afford to lose, whose job force you want to keep and grow. The CSS BRE News Research reports do just that.
Click the link above to learn more.

BRE Company Surveys
With one of our clients, we surveyed and/or interviewed business leaders at 350+ local companies, determined which were most at-risk of job loss, and which should be highest priority for retention efforts. We recommended an ongoing touch plan with all clients, but more specifically implementing a call program with those at High risk of relocation or job loss.
Click the link above to learn more.