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"Mecklenburg County’s IST Department began its relationship with CSS in 2004. Services provided include customer service strategic plan development; customer satisfaction survey reporting; mission and vision statement creation; employee climate improvement team facilitation; mystery shopping; customer service tip creation for employee newsletter and websites; and training (annual service excellence training, relationship building, and process improvement). CSS provides outstanding service that is focused on the needs of its customers. CSS helped IST achieve some of the highest customer satisfaction and employee satisfaction scores in the County. Our significant improvements would not have been possible without the leadership, guidance, and ongoing training from CSS."
Tammy A. Dixon, CRM Director,
Mecklenburg County Information Services & Technology
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We have utilized virtually every type of consulting, strategy, research, and training service imaginable for our local government clients.
We have worked in 40+ individual departments and agencies while also working with County Manager's offices and economic development agencies.
We help them to better understand and better serve their communities.
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Anson County Health Department (Wadesboro, NC)
City of Aiken (Aiken, SC)
City of Charlotte (Charlotte, NC)
City of Hickory (Hickory, NC)
City of Monroe (Monroe, NC)
Lincoln Economic Development Association (Lincolnton, NC)
Mecklenburg County Government (Charlotte, NC)
Public Library of Charlotte & Mecklenburg County (Charlotte, NC)
York County Library (Rock Hill, SC) |
Service Excellence Training
Mystery Shopping
Client Exit Interviews
Retention & Growth Assessment
Culture Assessment
Perceptions Surveys
ask@cssamerica.com
704.553.7525
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