CSSEducation
Creating a campus-wide culture of customer service.

CSS has worked with clients at all levels of the educational spectrum – from K-12 schools to community colleges to four year universities.

All of our clients realize that customer service is important to the overall customer experience – whether that customer is a parent, a student, a co-worker, or faculty.

When our clients engage us, they typically want to get better information on customer needs and perceptions through surveys. Some feel that their front-line staff in particular need customer service training.

And many of our Education industry clients specifically request Mystery Shopping Services to evaluate their overall performance from the customer’s perspective.

• Service Excellence Training - Front-line Staff
• Executive Leadership Training - Creating a Service Culture
• Internal Customer Service Training
• Internal Customer Satisfaction Surveying
• Call Center Operations Assessment
• Fast-Track Culture Assessment
• Customer/Student Perceptions Surveying
• Training Reinforcement Program
• Consultative Mystery Shopping (Onsite, Telephone, Web, E-mail)
• Student Mystery Shopping Program Design

Central Piedmont Community College (Charlotte, NC)

Charlotte-Mecklenburg Schools (Charlotte, NC)

Guilford County Schools (Greensboro, NC)

James Sprunt Community College (Kenansville, NC)

Johnson & Wales University (Charlotte, NC)

Roanoke-Chowan Community College (Ahoskie, NC)