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Partial Client Listing

CSS has had the pleasure of helping businesses of all sizes improve their customer service delivery, from locally owned and managed companies to billion-dollar corporations. Here are a few of our clients:

Government

City of Aiken (Aiken, SC)

City of Charlotte (Charlotte, NC)

City of Hickory (Hickory, NC)

City of Monroe (Monroe, NC)

Lincoln Economic Development Association (Lincolnton, NC)

Mecklenburg County Government (Charlotte, NC)

Education

Central Piedmont Community College (Charlotte, NC)

Charlotte-Mecklenburg Schools (Charlotte, NC)

Johnson & Wales University (Charlotte, NC)

Sports

Charlotte Bobcats - NBA (Charlotte, NC)

Charlotte Checkers - ECHL Hockey (Charlotte, NC)

Cleveland Cavaliers - NBA (Cleveland, OH)

Greenwood Country Club (Greenwood, SC)

Los Angeles Clippers - NBA (Los Angeles, CA)

Miami Heat - NBA (Miami, FL)

Orlando Magic - NBA (Orlando, FL)

Pittsburgh Steelers - NFL (Pittsburgh, PA)

Texas Christian University – College (Fort Worth, TX)

Healthcare

Children's Hospital of Atlanta (Atlanta, GA)

Duke Health Raleigh Hospital (Raleigh, NC)

Mercy Health Partners (Toledo, OH)

Northwest Community Hospital (Arlington Heights, IL)

Hospice of Catawba Valley (Newton, NC)

Randolph Hospital (Asheboro, NC)

Sharp Healthcare (San Diego, CA)

Sisters of Providence Health System (Springfield, MA)

Wilkes Regional Medical Center (North Wilkesboro, NC)

Banking/Finance and Other Key Industries

Consolidated Theatres (Charlotte, NC)

FB Johnston Graphics (Chapin, SC)

Macon Bank (Franklin, NC)

NRS Media, LLC (USA, Canada, United Kingdom)

South Carolina Electric and Gas (Columbia, SC)

Southern Shows, Inc. (Charlotte, NC)

Wachovia Bank Card Services (Atlanta, GA)

Wachovia Center for Learning (Winston-Salem, NC)

Wachovia On-Call (Columbia, SC)


  Key Services
  > Mystery Shopping
  > Service Excellence Training
  > Satisfaction Surveying
  > Client Exit Interviewing
  > Fast-Track Culture Assessments

  Key Industries
  > Government
  > Education
  > Sports
  > Healthcare
  > Banking/Other Key Industries

  Your Needs
 
> Retain Clients
  > Predict Which Customers May Leave
  > Nurture Client Relationships
  > Increase Revenue
  > Measure Customer Satisfaction
  > Change Corporate Culture
  > Improve Employee Morale
  > Improve Consistency of Service
  > Build Customer Service Foundation
  > Improve Service Productivity

  CSS In the Press
  > CSS in the Media
  > CSS Article Archives

 

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