Larry Bleau, President, NRS Media (Canada)
"Ed Gagnon and his team have been handling all of our research needs for about 10 years and the quality of the service we have received has been outstanding. Our company has grown dramatically and CSS have been with us every step of the way. In our Canadian office we operate in both English and French and handling our French business was just another challenge that was handled flawlessly by the CSS team. I would recommend CSS to any company, large or small, if they need a business partner to help them make the right, ‘fact based’ business decisions."

Brian Cox, eGovernment/Customer Service Manager, Mecklenburg County Government
"Mecklenburg County Government has engaged Customer Service Solutions for services ranging from mystery shopping to process improvement. The deliverables are always top quality and we have realized measurable successes in our corporate results. I consider Ed an extension of my team and would be hesitant to tackle a major customer oriented initiative without consulting CSS."

Mark Norman, Executive Director of Operations, Johnson & Wales University - Charlotte
"We are proud of the partnership that we have had with CSS over several years. The data-driven approach to improving customer service has contributed to our increased student retention. The personal attention given to our efforts by Ed and his team are what sets them apart."

Crystal Gettys, Business Development Manager, Lincoln Economic Development Association
“CSS has been a great resource for LEDA by providing articles from various sources on our existing industries and their corporate headquarters. This gives us an additional opportunity to support our local industry with their successes and challenges.”

Kim L. Coleman, Recreation Superintendent, Aiken Parks, Recreation, & Tourism
"Working with CSS really opened up our eyes as to where our customer service weaknesses were in our department. We have even created our own in-house customer service training team with the guidance of CSS which is now part of our New Employee Orientation."

Tammy A. Dixon, CRM Director, Mecklenburg County Information Services & Technology
"Mecklenburg County’s IST Department began its relationship with CSS in 2004. Services provided include customer service strategic plan development; customer satisfaction survey reporting; mission and vision statement creation; employee climate improvement team facilitation; mystery shopping; customer service tip creation for employee newsletter and websites; and training (annual service excellence training, relationship building, and process improvement). CSS provides outstanding service that is focused on the needs of its customers. CSS helped IST achieve some of the highest customer satisfaction and employee satisfaction scores in the County. Our significant improvements would not have been possible without the leadership, guidance, and ongoing training from CSS."

Barbara Willens, BSN, RN Director, Educational Services, Wilkes Regional Medical Center
"Wilkes Regional Medical Center is very pleased with the Customer Service program provided by Ed Gagnon with Customer Service Solutions in Charlotte, NC. Mr. Gagnon provides an informative and entertaining class for new employees. The evaluations from the participants are always excellent. The participants feel they have received useful information that they can use in their day-to-day interactions with customers."