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CSS’ Business Retention & Expansion (BRE) Survey Research involves customizing research instruments to use in hardcopy, telephone, and/or web-based surveys or telephone interviews with business leaders.
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This business intelligence research enables you to evaluate 5 different components of your local companies’ business needs and satisfaction.
Those 5 components address such important questions as:
- Is their leadership changing?
- How well does the local business environment support the company?
- Are other municipalities recruiting the business?
- What’s the economic outlook for that industry?
- How well is the business performing?
CSS then categorizes each local business by how much risk we feel there is of near-term (1-2 year) job reduction or company relocation.
We relate this relative risk to the contribution that the company makes to the community and municipality (often in terms of jobs, taxes paid, fees, etc.).
Then, this business intelligence research helps us to create recommended ongoing Touch Point plans with all local businesses to target those most At-risk of relocation or job loss.
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Service Excellence Training
Mystery Shopping
Client Exit Interviews
Retention & Growth Assessment
Culture Assessment
Perceptions Surveys
ask@cssamerica.com
704.553.7525
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